User Guide

This website is a wholesale sales site exclusively for retailers.

If you are using the service for the first time, please enter your membership registration information on the account creation page .
After our review, we will send you an approval email and you will be able to purchase the product.

You can also register under your own name.
If you sell your products through a handmade craft sales app, etc., when registering, please fill in the "For those with sales channels" section with information about your sales activities, such as the name you use when selling (handle name, artist name, etc.) and the website or app where you sell your products.

*You may have to wait a few days after registration for review.
In that case, we may contact you by phone or email to confirm. Thank you for your understanding.
Once you have completed the registration, you will be able to log in and purchase the product at the purchase price.

If you choose to pay by bank transfer, we will inform you of the final amount via email once the invoice amount has been determined.
Please wait to transfer the payment until the invoice amount has been confirmed.

If you would like to actually see our products in person, please feel free to visit our store in Shinsaibashi, Osaka, where our products are on display and for sale. (Open 10:00-18:00. Closed on Sundays and public holidays.)
Physical store information here

1. 1. Select the product you want to purchase

   Once you have decided on the product you want to purchase, click the "Add to Cart" button and it will be added to your cart.
   If there are variations in size, color, etc., please select the variation you want.

2. 2. Proceed to checkout (cart screen)

   Click the shopping cart icon in the top right corner of the screen to view the current contents of your cart.
   After checking the contents of your cart, click the "Proceed to checkout" button at the bottom of the page.
   *If you would like to specify a delivery date and time, use points, or enter any contact information, please enter it on this screen.
   You cannot change these fields on the next checkout screen.
   *The total price of the product will be displayed, but it does not include consumption tax, order/delivery discounts, or shipping fees.
   Please check the amount due on the next payment (checkout) screen.

3. 3. Complete the purchase process (payment (checkout) screen)

   Enter your delivery information, payment method, billing address, etc.
   If you want to use a coupon, enter the coupon code.
   The amount due will be displayed, so please confirm it and press the payment button.

4. 4. You will receive an order completion email.

   You will receive an email confirming your order has been placed.
   For customers paying by bank transfer, we will send you a separate email requesting the transfer, so please refrain from making any payment until you receive that email.
   *We regret that we are unable to cancel orders once they have been placed.

5. 5. Your order will arrive

   Once your order has been shipped, you will receive a shipping confirmation email.
   Once your item has been shipped, you can check the shipping status using the tracking number provided in the email.
   Please contact us within one week for returns or exchanges due to product defects.

The following payment methods are available:

■Credit card

The following credit cards are accepted:
*If you are using a debit card and your card balance is less than the purchase amount, we ask that you refrain from paying with your debit card.

• Visa
• Mastercard
• American Express
• JCB

Your order will be in the "Payment Completed" state when you place it.
If a deduction is necessary due to a shortage of stock, etc., we will refund the difference.
If the amount charged increases due to the addition of an item to your order or a change in shipping charges, we will send you an invoice for the difference.
We apologize for the inconvenience, but please pay the difference stated on the invoice.
*When paying the difference, please choose the same payment method as for your original order.

■Shop Pay

Shop Pay is an online payment service provided by Shopify and has the following features:
・Speedy payment
Once you register for Shop Pay, you can complete payments with just one click, eliminating the need to enter your address or credit card information.
- High security: We use servers that comply with the Payment Card Industry Data Security Standards (PCI DSS), and security measures are in place to encrypt and protect data. In addition, SMS authentication prevents fraudulent use.

■Apple Pay

■Google Pay

■PayPal

■Bank transfer (PayPay Bank)

Once the invoice amount has been determined, we will inform you of the final amount by email.
Please refrain from making a transfer until you receive confirmation.
Please make the payment within one week of receiving the final amount.
Please note that if payment is not received within one week, your reservation will be cancelled.
Please note that transfer fees will be borne by the customer.

[Bank account]
Bank name: PAYPAY Bank (Japan Net Bank)
Branch name: Head Office Sales Department (001)
Account type: Regular account Number: 2862829
Account name: Lin Stone Club Co., Ltd.

Please pay the bank transfer fee. Please make the transfer within one week of placing your order.

■Cash on delivery

The carrier used is Yamato Transport.
The cash on delivery fee is a flat rate of 300 yen (330 yen including tax).
(Cash on delivery fees are free for orders over 10,000 yen (excluding tax).)

We usually ship within three business days (excluding Sundays, public holidays, Obon, and the New Year holidays).
However, if it takes longer due to stock availability, we will contact you separately by email or phone.

If you would like to specify the arrival date and time (Yamato Transport only), please select your desired date and time on the cart screen before payment.

You can choose the shipping method from the options below.
If you would like to pick up your order at a Stone Club physical store, please select "Pick up in store" under "Delivery address" when placing your order.

■Takkyubin (Yamato Transport)

Nationwide flat rate of 700 yen (tax included)
*For Hokkaido and Okinawa, a remote island fee of 500 yen (tax included) will be charged.
Free shipping for purchases over 10,000 yen (excluding tax)!
* Free shipping applies to the price excluding tax after using coupons and various discounts/points.

■ Nekopos

Nationwide flat rate of 280 yen (tax included)
Free shipping for purchases over 5,000 yen (excluding tax)!
* Free shipping applies to the price excluding tax after using coupons and various discounts/points.

On this website, sales prices are listed both excluding and including tax.
・Standard tax rate: 10%
Any amount less than 1 yen will be rounded up or down.

• When the product arrives, please check the contents immediately.
• Our shop does not accept cancellations, returns, or exchanges due to customer convenience (difference in image, ordering error, etc.) after an order has been confirmed.
  Please be aware of this before purchasing.
• In the case of mail order sales, the cooling-off period under the Specified Commercial Transactions Act does not apply, so the cooling-off period cannot be used.
  However, if there is a quality problem with the product, we will accept returns or exchanges.
• In the unlikely event that we have made a shipping error, the product is damaged, or there is a defective product, we will deal with the matter promptly, so please return the product within 7 days of receiving it.
  In that case, please contact us by email or through the shop's inquiry form , providing the following information:
  1. Your registered name
  2. Return (exchange) product name
  3. Quantity of product
  4. Photo of the returned (exchanged) item
• Regarding quality issues, since perceptions may differ depending on the individual, we will check the condition of the product using photos, etc., and determine whether or not there is a quality issue.

• We will ship randomly from stock. We cannot accept requests for specific sizes or colors.
• Please use the product size as a guide only. We are not responsible for slight size differences between individual items.
• The size of beads on strings and bracelets may differ from the photos shown.
• The photos shown are for illustrative purposes only. Size, pattern, color, and brightness may vary from item to item.
• Depending on your viewing environment, the color of the actual product may differ from that shown in the photo.
• Any unauthorized use or quotation of images or text from this shop is prohibited in accordance with Article 32, Paragraph 1 of the Copyright Act.

Natural stone is a naturally occurring material.

Since it is not artificial, it may contain cracks and inclusions that were present during its formation.

In addition, natural scratches and cracks may be found on the surface or inside, but these are not defects but are characteristics unique to natural stone.
Please enjoy the unique expressions of each stone.

Please note that no product is completely free of cracks, inclusions, or scratches.

Every time you shop at our store, you will earn points.
Normally, points equivalent to 1% of the product price after any discounts will be awarded at the time of product shipment.

The points you receive can be used as a discount on your next order, with 1 point equaling 1 yen .

Points are valid for 365 days from the date of award .

Products with the tag "# Not eligible for points" on the product page are not eligible for points.

Please note that we may need to manually add new products or adjust the points awarded for out-of-stock items.

If you would like a receipt, please indicate this in the "Special instructions/notes regarding your order" section on the cart screen.
Only one ticket can be issued per order.

Our store is a qualified invoice issuing business.

[Business name] Lin Co., Ltd.
[Qualified invoice issuing business number] T5140001024582

The delivery note that we enclose when we ship to customers is a document that complies with the invoice system.
Please keep it safe when using it.

We regret that we do not permit the reproduction of any images, text, videos, etc. posted on this website.

If you are selling on another site, we ask that you provide your own images, text, videos, etc.

If you would like to use any images, text, videos, etc. posted on this site, please contact us using the shop's inquiry form , and we will be happy to discuss this separately.

Please check the following page.
Privacy Policy

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