Description of specific commercial transactions
- Seller
-
Lin Co., Ltd.
Contact information Lin Co., Ltd. Wholesale Division STONE CLUB
〒541-0059
Osaka Prefecture, Osaka City, Chuo Ward, Bakuromachi 3-2-5Telephone : 06-6210-2001FAX : 06-6121-8173
- Sales Manager
- Yang Hui
- Required fees other than the product price
- ●Shipping fee: Regular shipping fee: 700 yen (excluding tax) Free shipping for orders over 10,000 yen. Additional remote island handling fee will be added to Hokkaido and Okinawa (500 yen (including tax))
As a result, for Hokkaido and Okinawa only, the regular shipping fee plus remote island handling fee will be 1,200 yen (tax included), and for orders over 10,000 yen, shipping will be free plus a remote island handling fee of 500 yen (tax included).
●COD fee Regular COD fee: 330 yen (excluding tax) COD fee free for orders over 10,000 yen
● Kuroneko Yu-Packet Shipping Normal shipping fee: 280 yen (excluding tax) Free shipping for orders over 5,000 yen
*Yamato Transport Courier Service: 700 yen nationwide (additional charges may apply for some remote islands)
Free shipping for purchases over 10,000 yen (excluding tax)
* Kuroneko Yamato Kuroneko Yu-Packet Nationwide flat rate 280 yen Free shipping for purchases over 5,000 yen (excluding tax)
Free shipping applies to the price (excluding tax) after coupons and various discounts/points are applied.
- Payment period for the product
- If paying by bank transfer, please make payment within one week of placing your order.
If you choose cash on delivery, please make payment directly to the shipping driver (Yamato Transport).
- How to order
- In addition to ordering from the online shop, you can also order by phone or fax.
The products listed on our online shop are also available in stores.
Please let us know when you place your order.
- Product delivery time
- Ships within 3 business days of order.
We are closed on Sundays and public holidays, so we will confirm your order on the next business day.
Normally, we ship within 3 business days, but during the sale period, we receive a large number of orders, so there may be delays in shipping. Please note that we will ship in the order in which the items are received.
Since we share inventory with our stores, there may be cases where we are unable to provide stock.
Thank you for your understanding.
- Payment Method
- Cash on delivery, Bank transfer, Credit card
- Returns and Exchanges
- [Returns and exchanges]
We do not accept exchanges or returns of products purchased from our shop due to customer convenience.
However, this does not apply when there is a quality problem.
In the case of quality-related returns or exchanges, please return the product within 7 days of delivery.
In that case, please kindly contact us by email or phone with your registered name, the name and quantity of the item you wish to return (exchange).
- Important information regarding return policy
- [About cancellations, returns, and exchanges]
● Our shop does not accept cancellations, returns, or exchanges after the order has been confirmed.
● We do not accept exchanges or returns due to customer convenience. However, this does not apply in cases where there is a quality problem.
● If you wish to return or exchange a product due to quality reasons, please return it within 7 days of delivery.
In that case, please contact us by email or through the shop's inquiry form and let us know your registered name, the name and quantity of the item you wish to return (exchange), and a photo of the item you wish to return (exchange).
[About shipping and sales]
● Items will be shipped randomly from stock. Size and color cannot be specified.
● The photos shown are for illustrative purposes only. Size, pattern, color, and brightness may vary slightly from item to item.
● The color may differ slightly from the photo depending on your viewing environment.
● Unauthorized copying or quoting of images or text is prohibited in accordance with Article 32, Paragraph 1 of the Copyright Act.
[Product characteristics]
● Natural stones and natural wood are made from nature. Because they are natural materials, they may contain cracks, inclusions, and natural scratches. This is not a defect, so please enjoy the individual expressions.
[Contact Information]
If you wish to return or exchange a product, please contact us by email or through the shop's inquiry form.
Email address: info-net@stoneclub.jp
Inquiry form: https://stone-club.com/pages/contact
- Note
- We apologize for the inconvenience, but as we are closed on Sundays and public holidays, we will not be able to deliver products, process orders, or send emails to answer questions on these days.
Thank you for your understanding.
※About reprinting images and text※
Any unauthorized copying or quoting of the text, images, etc. on this website is prohibited under Article 32, Paragraph 1 of the Copyright Act.
If you use it without permission, we may suspend the transaction and take legal action depending on the content.
